With exponential growth in the business volume, Ports and Terminals all over the world have witnessed a paradigm shift from traditional labour intensive to automated, mechanized and technology driven industry, during last five decades. Organizational dynamics and structures have undergone corresponding structural reforms with The Chief Information Officer assuming greater responsibilities and the role of CIO becoming increasingly important for effective and efficient performance of the ports and terminals. Port users, customers and port communities are increasingly demanding “SMART PORT” services and solutions and in this context, the CIO assumes the role of the chief architect to transform existing ports and build new ports, terminals and systems which are technology centred and IT driven.
Objectives of the CIO Program
· Preparing CIOs to learn to drive strategic transformation across port / terminal organizations through skills of technology innovation and leadership.
- Prepare the Port/Terminal managers to understand international benchmarks in port / terminal efficiency parameters and customer perspective thereof
- Analyse major technological developments in shipping and their direct influence on ports and terminals
- Learn about increasing role of technological tools and applications in the process of investment decisions for ports and terminals development, master planning, efficient operations, customer relations leading to achievement of financial objectives.
- Understand advancement of technologies and preparing port organizations to be ready to meet requirements of customers and face challenges of technological disruptions.
- Learn to anticipate and respond to complex and rapidly changes issues in technology and IT systems.
- Evaluate requirement and relevance of IT and Technology options and develop long term plan and strategy for the ports and terminals technologies.
- Learn to leverage technology innovations to create competitive advantage in ports and terminals.
- Combination of class-room training, interactive sessions, group discussions, case studies will be used. Advance reading material will be provided by e-mail to the participants. Case studies from leading ports and terminals of dry and liquid bulk and container terminals, will be extensively used for practical understanding of the participants.
Who should attend
Senior and middle level managers from Ports and Terminals who are responsible for implementation of technological, information and IT systems, support and solutions. Master planning, Engineering services, Operations, Marketing & Customer Services, Finance, HR managers making extensive use of technology and IT and vendors supplying equipment and business solutions to ports and terminals are expected to derive benefit from this program.
Day 1 – Module 1
- Trends and technological developments in World Maritime Trade. Understanding major technological disruptions leading to Changing roles of Ports as vital link in international logistics and supply chain. Relevance and significance of technological innovations in Master Planning of ports and terminals in their enhanced roles of integrated maritime infrastructure.
- Applications of major technologies in different types of Ports, nature of business, customers served; ownership and operations structure of ports.
Day 1 – Module 2
- Market dynamics and elements impacting Ports Business – significance and use of technologies to optimize resources in order to minimize adverse impact of market forces. Preparation of dynamic Technology and IT Master Plan for phased development of the port as per defined corporate objectives.
- Implementation of technology and IT Master Plan and process of Maritime infrastructure development. Intermodal infrastructure development. Integration of technology and IT Master plan with each phase and each part of port development.
- Customers Value Migration in moving from manual trucks to driverless vehicles and fully automated rail / intermodal operations poses a challenge to CIO.
Day 2 – Module 3
- Multi-functional role of CIO in Port organization – Leading organizational change and transformation, redefining / re-engineering work processes to promote the culture of a process driven rather than personality driven port organization in order to eliminate subjective decision making, aligning technology and IT master plan with port organization strategic plan.
- Working with customers and shipping lines who bring in innovative technologies in their own services, requires the CIO to provide flexibility and adaptability in their own systems.
- Real examples of Port organization transformation with technology and IT implementation would facilitate clear understanding and significance of the role of CIO.
Day 2 – Module 4
- Aligning Technology Master Plan and Enterprise Architectural Plan and IT resources to facilitate achievement of performance targets – common pitfalls and strategy to overcome these mistakes.
- Technology Master Plan and Economic Development Strategies – Market mapping, market positioning, USP building and value proposition building.
- Technology Master Plan and Economic Development Strategies – Capex, Revenue projection, Opex and financial feasibility and modelling.
- Technology Master Plan – Transports and Intermodal development – Hinterland mapping and assessment of market potential. Hinterland connectivity development for sustainable infrastructure development.
Day 3 – Module 5
As Port & Terminal investment, development, operations are increasingly becoming more complex due to fast paced technological advancements as well as greater degree of redundancy, the role of today’s CIO has migrated from being supervisory or overseeing technology implementation to becoming strategic identifiers and acquirers of technology. A vast variety of technology areas in the ports’ infrastructure, superstructure and equipment requires detailed attention. This module will identify technology options available for ports and terminals and help to evaluate cost benefit analysis of the available options along with strategy to optimize technology and IT implementation.
Day 3 – Module 6
Based on the cost benefit analysis, relevance of technology / IT and depending on technology master plan for the port / terminal, CIO would need to select vendors as strategic partners of port Services and solutions. Evaluation and selection of vendors offering technologies from project construction to cargo handling equipment; software development to informatics for effective and timely decision making; Artificial Intelligence to Internet of Things and Terminal Operating Systems for superior performance and customer service; is a high priority area for the CIO.
Through interactive discussions, Modules 5 and 6 will address the issue of technology and IT acquisitions for the port/terminal
Day 4 – Module 7
Standard Operating Processes (SOPs) are strategic inputs and foundation stones for technology and IT systems. CIO needs to closely interact with all users – operations, engineering, marketing & customer services, accounts, compliance teams and define SOPs based on which suitable technologies and IT applications can be adopted in operating processes.
Day 4 – Module 8
Due to reduction of technology cycle time, innovations and implementation of technology and IT system for the ports and terminals needs quick action. As Port communities, users and customers go through value migration from superior technologies like 5G, it becomes increasingly important for the CIO to build agile and responsive systems.
With technology becoming an integral part of infrastructure, superstructure, equipment and operations, level of automation keeps increasing.
This module covers automation in quay cranes, stake yards, gate complex as well as applications of E-Commerce, E-Business, M-Commerce, E-Government solutions with standards and systems implementation from strategic perspective.
Day 5 – Module 9
Strategy, Leadership and communication – one of the biggest problems faced by CIO is lack of end users’ interest / commitment to the new system / process / technology. Possibly, major reason for such indifferent attitude on part of users is, lack of their own internal clarity and lack of understanding of their own requirement / problems. Often CIOs are expected to come up with solutions on trivial or badly defined problem areas. Live case study and discussion would facilitate the participants’ ability to strategize communication channels with end users and gain full support from the users of technology and IT systems as well as budgetary approvals from management using Internet as medium of communication and interaction among Port communities.
Day 5 – Module 10
Maritime industry as a whole including ports and terminals are faced with high risk of cyber attacks. While higher automation, digitization and artificial intelligence lead to better performance and productivity; they are highly vulnerable to cyber attacks. Maersk Line, world largest container shipping company followed by Cosco operations in Long Beach were adversely impacted due to cyber breach. Port of Barcelona, Spain and Port of San Diego, USA experienced cyber disruptions. Several nations have come up with data protection legislations. For the CIO, cyber security and building resilient systems are greatly important.
CIOs need to strive to continuously create awareness about cyber security among all users and drill down to prepare risk analysis and mitigation of cyber risks. Case study will show different cyber threats, their actors and impacts & damages along with protective steps to defend information and information systems. Case study will also discuss steps being taken to protect the systems, build resilience and their capabilities for problem detection and corrective reaction.
At the end of the 5 days training program, each participant will be given a topic on ports / terminal industry. Participants would be required to prepare a project report and submit the same within a period of 3 months for critical evaluation and review by the course director, who will award suitable grade to each participant as per contents and quality of the project report.
ELIGIBILITY FOR CERTIFIED GLOBAL PORTS MANAGER (CGPM) for participants of Global Ports Leadership Program
CGPM program is governed by a Qualification Review Board (QRB) which comprises leading international experts from Ports and Terminals industry and academicians. Upon satisfying the criteria and requirements of the QRB and subject to the level of competency and responsibility, successful participants will be permitted to undertake the 5 days Global Ports Leadership program. On completion of the 5 days leadership program, participants will prepare a submit a project report. On approval of the project report by the QRB, the participants will be awarded the CGPM title. CGPM holders are entitled to use the title of CGPM in recognition of their competence.
PROGRAM DIRECTORS (subject to final confirmation)
Mr. Mukesh Parikh who is associated with Global Maritime Industry for over 35 years. Mr. Mukesh Parikh has a distinction of having hands on Maritime Industry experience with continuous involvement in Training and Development throughout his distinguished career. Mr. Mukesh Parikh has a post graduate degree in Management with specialization in Marketing and Finance. He attended one year training program Professional Shipping at Norwegian
Thomas Ng has over 25 years of training & consulting experience in the ports and shipping industry – in developing innovative solutions for players within the ports & shipping industry, — in areas of planning & redesign, customer services and business operations; and delivering results.
He is the present Chairman of The Global Ports Forum (GPF). Since 2008, Thomas founded and launched the GPF, a platform where all ports stakeholders in the ecosystem- port customers, port authorities, port operators, port people, port suppliers & service providers are gathered together to discuss about issues furthering the interests of ports globally.